When using an Exchange Server account, Microsoft Outlook allows you to access the mailbox folders in even offline mode. The offline folder, OST file, features the functionality of letting you work offline and synchronize the difference items with the associated mailbox, when connected to Exchange Server. But this access is permitted until the connection with Exchange Server mailbox remains intact and the OST file uncorrupted. However, if these events occur, the OST fails to synchronize. Such file requires OST Recovery solutions as an orphaned or corrupted OST is otherwise inaccesible.
For example, consider a situation when you attempt to start MS Outlook and instead of accessing the emails as normal, you receive the below error message:
“The information store could not be opened.”
This error prevents you to work offline and also, synchronize with Exchange Server.
Cause
Some typical reasons that root this issue are as follows:
· OST file is not correctly set up or configured within Outlook
· OST file is corrupt. The most common reasons that can cause OST to corrupt are immaturely stopping the OST synchronization, unexpected shutdown, and similar others.
Solution
To solve the issue that has been described above, you need to implement the below suggestions:
· OST is required to be configured to offline setup work correctly. For this, you can click Tools | Server | Microsoft Exchange | Advance and then check if the file is listed. If not, make the appropriate changes to use the file.
· If the OST is correctly configured and still you receive the above error, your OST file might be corrupted. To resolve the issue, you need to create a new OST file and/or perform OST Recovery for the damaged OST.
There are several third-party utilities available that can convert a corrupted OST to PST, a file that can be directly accessed and viewable by Microsoft Office Outlook. The OST to PST Recovery applications perform a thorough scan of corrupted Offline Folders File and generate a new PST file that can be imported within Outlook for further use. These software are easy to install and use.
Stellar Phoenix Mailbox Exchange Desktop is a reliable utility that can convert a corrupted or orphaned Outlook OST file to a PST file. The OST to PST Recovery tool supports MS Outlook 2007, 2003, 2002, and 2000. The software has an Outlook-resembling interface to view the messages. The tool is compatible with Windows 7, Vista, XP, 2003, and 2000.